Reference

Terms & Conditions For Your Account

tanjung 899 Terms & Conditions explain how you open, use and maintain an account, including phone verification before access and wallet checks for DANA, OVO, GoPay and QRIS.

Account ownershipWallet verificationLocal access rulesPolicy contact path
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tanjung 899 Terms & Conditions For Your Account
POLICY HELP

Get Help With Terms & Conditions

A clear support path matters when a policy question affects your account or wallet status. We ask you to include the account phone number, the relevant date and a payment receipt when you contact us, so our team can connect your question with the correct record. Support can explain a clause, identify the next account step or route a request for a Terms & Conditions change.

Team online

Account questions

Send the account phone number and describe the Terms & Conditions point you need clarified. We can explain phone verification, account ownership duties and the steps required before access is restored.

Wallet status

For DANA, OVO, GoPay or QRIS questions, include the receipt and transaction reference. We use those details to check whether the policy issue concerns sender matching, pending status or a duplicate request.

Access requests

Tell us whether you are using a phone or desktop and quote the affected page. Our support route can clarify whether access depends on local law and explain the next permitted account step.

DATA PRACTICES

How We Apply The Account Policy

Our Terms & Conditions work alongside practical account controls rather than sitting apart from them.

Account data

We use your submitted account details for access checks, phone verification and policy-related replies. Keep your phone number current so a request about the Terms & Conditions can be matched to the correct account record.

Cookies

Cookies can retain your session and selected policy settings on the device you use. Clearing them may require another login, but it does not remove account records or cancel duties described in these Terms & Conditions.

Security checks

We may compare login details, device behaviour and payment references when activity needs confirmation. Never share your password or verification code; contact support if another person may have accessed your account.

Record retention

We retain account and transaction records for operational, dispute and policy purposes for the period needed for those purposes. Ask support which record applies and how a correction or deletion request is handled.

Policy changes

If these Terms & Conditions change, the current wording is the version you should read before continuing. We may ask you to acknowledge a material change during account access or before a new request proceeds.

Your contact route

To request access, correction or clarification, provide your account phone number, subject and supporting receipt where relevant. We use that information to reduce mistaken changes and respond to the right account holder.

Common Terms & Conditions Questions

The questions below focus on the points you are most likely to check before opening or using an account. Each answer relates to our Terms & Conditions, account records, wallet checks or access wording for Indonesia. If your case involves a transaction reference or a disputed account action, keep the receipt ready when you contact support.

You must provide accurate account details and complete phone verification before access is approved. Keep your login private and use payment details that belong to you. The Terms & Conditions also require you to follow access rules that depend on local law.

Yes, these local wallet rails and QRIS may be available for supported account requests. Use your own wallet or bank details, check the displayed status and keep the receipt. A mismatch can pause processing while we confirm the transaction.

Contact our support route with your account phone number, the detail that needs correction and the reason for the request. We may ask for a matching receipt or further account check before changing a record under the Terms & Conditions.

Yes. The same account rules apply whether you use a phone browser or desktop browser. If cookies, device behaviour or a phone verification step affects access, tell support which device path you used so we can assess the policy request.

We may restrict access when account details cannot be verified, payment ownership is unclear, security activity looks unusual or local rules do not permit the requested access. Our support route can explain the relevant Terms & Conditions and next permitted step.

Records are retained for the period needed for account operation, security checks, payment disputes and policy administration. You can ask support which record is involved, request a correction and ask how a retention or deletion request is assessed.

Use the support route and identify the clause, page or account action that concerns you. Include your account phone number when possible. We can clarify the current wording, record your request and explain whether acknowledgement is needed.

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